Help Center

Subscriptions are managed by Apple App Store or Google Play. You can find 'Subscriptions' in your phone's Settings, select SoulPal App, then tap 'Cancel Subscription'. After canceling, you can continue using the service until the current period ends, then it will automatically switch to the free version.

You can select 'Manage Subscription' in SoulPal App's Settings page, and the system will guide you to Apple App Store or Google Play to change your plan. Upgrading from monthly to yearly takes effect immediately, while downgrading takes effect at the end of the current period.

First, confirm that your payment was successful (check the purchase history in App Store or Google Play). If payment was successful but the subscription status doesn't show in SoulPal App, try closing and reopening the App. If the problem persists, contact us at: contact@soulpal.app

The free version has 40 messages per month, while the subscription version has 200. The quota resets monthly. If you often need more messages, consider upgrading to the subscription. Subscribers can also purchase additional message packs (100 messages/pack, never expires).

This is SoulPal App's intentional privacy protection feature. All chat records are automatically and permanently deleted after 4 hours, ensuring your thoughts won't be seen by anyone (including the SoulPal team). This lets you share more freely.

Often, what we need isn't advice — it's someone willing to listen. SoulPal App's AI virtual friends are specially designed to listen like friends, understand you, and never judge. Many users tell us that just being able to express their feelings already makes them feel so much lighter.

Never. We use a dual safety system where every response from the AI virtual friends goes through safety verification. SoulPal App's virtual friends only provide warmth and positive support — they will never say anything that could hurt you.

SoulPal App is your AI friend, not a doctor or counselor. We provide warm companionship and listening, perfect for everyday emotional support. If you're facing serious mental health challenges, we recommend seeking help from professional counselors.

The biggest difference is the design purpose. General AI assistants are "all-purpose tools" that rush to give advice and solve problems, often saying empty phrases like "cheer up" or "look on the bright side." SoulPal is a "soul companion" designed specifically for emotional support — we empathize first, then support, letting you take your time, never using toxic positivity. Additionally, SoulPal uses a unique dual-LLM safety system ensuring AI friends stay warm and positive, impossible to manipulate into harmful content. For privacy, conversations auto-delete after 4 hours and aren't saved for training like general AI.

No. SoulPal App doesn't collect your name, phone number, email, or any personal information. You can use it completely anonymously — no personal details needed to start chatting.

Try these steps: 1) Completely close SoulPal App and reopen it; 2) Make sure your phone is connected to the internet; 3) Restart your phone; 4) Make sure SoulPal App is updated to the latest version. If the problem persists, contact us at contact@soulpal.app with your phone model and system version. (If you leave a review on App Store or Google Play, we won't be able to receive your feedback — please email us directly!)

iOS users go to App Store, Android users go to Google Play, search for 'SoulPal' and tap 'Update'. We recommend enabling automatic app updates to ensure you're always using the latest, most stable version.